Chris Jones

Managing Director, PSE Consulting.

Articles by: Chris Jones

Someone typing at a keyboard, with an ecommerce shopping cart symbol floating in the air.
Will agentic commerce push more merchants into marketplaces?

By Chris Jones Published

Will agentic commerce strengthen marketplaces, reshaping where consumers shop and merchants sell?

online payment from a laptop
AI shopping is changing discovery - but not consumer trust

By Chris Jones Published

Consumers embrace AI recommendations, yet still rely on brands, reviews and trust.

Online Shopping
I'm a payments expert – this is what happens when you use an agent to buy on your behalf

By Chris Jones Published

AI agents are shopping for you — but who’s liable when things go wrong?

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